- Where do you ship?
We ship diamonds to the U.S., Canada and many countries internationally. We deliver to your home, business, APO, or nearest FedEx location.
Regarding deliveries to Canada: Customs taxes may vary, depending upon the nature of the item and the Province you are having the item shipped to. For example, purchasing a loose diamond will not incur a customs tax, whereas a diamond engagement ring, diamond earrings or a diamond pendant will incur a customs tax from anywhere between 5% and 8.5%.) Other than GST/PST/HST, there are no additional import duties for orders shipped to Canada.
- What is the cost of shipping?
DEVILLE FINE JEWELRY provides fast, free shipping on many order destinations, regardless of order amount.
International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.
Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.
- I’d like to place an international order. Do I pay customs fees to DEVILLE FINE JEWELRY or to FedEx?
When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via FedEx International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.
- Can I ship to an address that is different from my billing address?
- Do you ship to military APO’s?
Yes. We will gladly mail your purchase to any military APO using the US Postal Service Registered Mail. Registered mail shipments are fully insured and can take up to three weeks for delivery, so order early!
- How long after I order will my item be shipped?
Many items are shipped FedEx Priority the same day as payment or if a weekend, holiday period or closed period generally 3-5 days after payment is received. Custom orders and engagement rings will be shipped depending on the production schedule of that item.
Please note: NO packages will be shipped on FRIDAYS.
Rush orders are available. To find out if your order can be expedited, please call our Customer Service Center at 281-501-3810 Monday-Friday 11 AM-5 PM or send an e-mail to firstname.lastname@example.org.
- Are your shipments secure?
Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.
- What if my jewelry gets lost during shipment?
DEVILLE FINE JEWELRY takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.