- What is your return policy?
If, for any reason, you are not completely satisfied with your order, you may return it within the first 14 days of shipment for a full refund or exchange. To return an item, simply follow the Return Procedures listed below:
- Contact our Customer Service department at 281-501-3810 Monday-Friday 11 AM-5 PM or send an e-mail to email@example.com.
- Advise the representative that you wish to return your order- You will receive a RAN ( Return Authorization number) number.
- All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.
Improperly packaged items:
Items sent to our office without a RAN number, packages shipped beyond the 14-day return period, and packages that are improperly packaged or uninsured will be refused receipt.
Damaged and Used Items:
Returned merchandise must be undamaged and in “new and unused condition.” Items showing obvious signs of wear or alteration by a jeweler other than DEVILLE FINE JEWELRY will not be accepted.
Eternity bands and tension rings:
Eternity bands and tension rings usually cannot be resized and must be completely remanufactured.
Special orders and Custom Orders:
Special orders or Custom Orders cannot be returned.
- Do you have an upgrade policy?
Yes. Any diamond can be exchanged for 100% credit towards a new diamond purchase valued at least 2x the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document.