ORDERS AND RING SIZES
- I saw a ring on your site, and I love it! Can I try it on?
Definitely. At DEVILLE FINE JEWELRY, we understand how important it is for our customers to see and feel jewelry – especially a piece of jewelry as personal as a ring. So here at DEVILLE FINE JEWELRY, we offer free shipping on all orders. In fact, we’re so confident that you’ll be impressed by the quality of our jewelry that we offer a money back guarantee. If you’re not satisfied with your order, you have 14 days to return your item and receive a full refund.
- What if I have ordered the incorrect ring size?
That’s no problem, either. We offer free ring resizing for 60 days after your purchase.
- Can I order through your website?
Yes. You can purchase fine jewelry using our secure checkout process.
- What if I need help placing an order?
If you would like assistance with placing your order, please call us at 281-501-3810 (Monday-Friday 11AM-5PM.)
- What if I have a question about my order, want to change it, or need to cancel it?
- I’d like to place an international order. Do I pay customs fees to DEVILLE FINE JEWELRY or to FedEx?
When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via FedEx International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.
- How do I find my ring size?
There are several methods available to determine your ring size (or the ring size of a loved one).
Please click here for a full list of the options available to you.
- What if I don’t order the correct ring size?
Each customer is entitled to one free ring resizing within 60 days of purchase.
After 60 days, the fee is $45 for gold rings and $60 for platinum rings.
Please note that eternity bands, tension rings and some cocktail rings cannot be resized and must be completely remanufacturer.
- Can you engrave my ring?
Yes, we’d be happy to personalize your ring with an inscription for FREE.
- If I purchase an engagement ring and a loose diamond, do I have to pay extra to have the diamond set into the ring?
Of course not! In fact, we encourage you to choose your diamond separately – this is what makes your DEVILLE FINE JEWELRY piece unique!
- I have my own diamond but I’d like to purchase one of your settings.
Can you set my diamond into a ring?
Yes! Every ring on the DEVILLE FINE JEWELRY website is available for purchase, regardless of whether or not you purchase a center diamond from us. Many rings, however, cannot be manufactured unless we have the diamond in our possession. Tension settings, rings with diamond halos, and other unique designs fall into that category. In those instances we require that you send the diamond to our offices and charge a $100 setting fee.
Please Note: While we will take every precaution to ensure that your diamond is professionally mounted into our ring setting, we cannot be responsible for any damage that may occur during the setting process. CZ (cubic zirconia), diamond simulants, clarity-enhanced diamonds, gemstones, or other diamond substitutes are particularly prone to damage. Any diamond simulants or enhanced diamonds should be clearly marked as such when sent to our offices.